However from time to time it is humanly possible to over look something
while performing our regular cleaning routines.
We will gladly make every effort to correct
anything that may have been overlooked, and do our best to make sure it doesn't occur again in the future.
When
something is overlooked, please let us or our employee know about it right away, we consider
your input to be of great value, and will do everything we can to correct the
situation, so that you will be happy.
Due to poor lighting in some buildings at night in certain areas, things
like a piece of paper, a cobweb, or the like can be overlooked do to these conditions. Things that might be seen in the sunlight
during the day are sometimes not visible at night.
With all this, I would like
to touch upon a subject that we find very frustrating for time to time, and very unprofessional.
Setting traps is an underhanded approach to detecting cleaning neglect. For example, management (or even tenants) will mark
an object (like a paper clip, a bottle cap, toothpick, rubber band, or match) and place it around, in back of, or under or
on something to measure the cleaner's thoroughness.
No one with any class at
all (sets traps). It has no dignity, and is less productive than any other approach.
What
will you say to the cleaner the next morning when you call him in and display your handful of planted junk? " Look what
you are missing, this stuff I laid around to trap you." How much improvement it that going to generate? NONE! Instead
they will dislike you and spend time looking for traps rather than cleaning the building.
As mentioned above,
we are there to do our best to keep your facility looking it's best, but over-sites can and will happen (we are human). However,
we only ask to be respected and give us the opportunity to work together to accomplish that goal.
One
other topic I would like to bring up is rebidding an account every year to see if the price is competitive, even if you are
happy with the service.
I
understand, that in today's business environment that we all must watch where our money is spent however, if a company has
been working with you day in and day out throughout the year and has done a good, reliable, and honest job for you, while
keeping your building secure, these are traits of great value that must be earned, hence they are things that should also
be considered in your evaluation.
It is not right to try a replace someone who has earned your
trust and worked hard for you throughout the year, only to lose that account by, trying to find someone else that might be
willing to do the job for $50.00 a month cheaper, whom you know nothing about.
If you a guilty of either one of these topics. Please , do not call us for an estimate. We
work in a professional manner, and only want to put our time and resources into business's that are like minded and truly
appreciate a good working relationship.
