However from time to time it is humanly possible to over look something
while performing our regular cleaning routines.
We will gladly make every effort to correct
anything that may have been overlooked, and do our best to make sure it doesn't occur again in the future.
When something is overlooked, please let us or our employee know about it right away, we consider your input to be of great
value, and will do everything we can to correct the situation, so that you will be happy.
Due to poor lighting
in some buildings at night in certain areas, things like a piece of paper, a cobweb, or the like can be overlooked do to these
conditions. Things that might be seen in the sunlight during the day are sometimes not visible at night.
With all this, I would like to touch upon a subject that we find very frustrating for time to time,
and very unprofessional.
Setting traps is an underhanded approach to detecting cleaning neglect.
For example, management (or even tenants) will mark an object (like a paper clip, a bottle cap, toothpick, rubber band, or
match) and place it around, in back of, or under or on something to measure the cleaner's thoroughness.
No one with any class at all (sets traps). It has no dignity, and is less productive than
any other approach.
What will you say to the cleaner the next morning when you call him in
and display your handful of planted junk? " Look what you are missing, this stuff I laid around to trap you." How
much improvement it that going to generate? NONE! Instead they will dislike you and spend time looking for traps rather than
cleaning the building.
As mentioned above, we are there to do our best to keep your facility looking it's
best, but over-sites can and will happen (we are human). However, we only ask to be respected and give us the opportunity
to work together to accomplish that goal.
One other topic I would like to bring
up is rebidding an account every year to see if the price is competitive, even if you are happy with the service.
I understand, that in today's business environment that we all must watch
where our money is spent however, if a company has been working with you day in and day out throughout the year and has done
a good, reliable, and honest job for you, while keeping your building secure, these things must be considered.
It
is not right to try a replace someone who has worked hard for you and been doing a good job for you throughout the year, only
to lose that account by, trying to find someone else that might be willing to do the job for $50.00 a month cheaper, that
you know nothing about.
If you a guilty of either one of these topics. Please
, do not call us for an estimate. We work in a professional manner, and only want to put our time and resources in to business's
that are like minded and truly appreciate a good working relationship.
